Shipping Policy — CheapCigarettesOnline.com.au

At CheapCigarettesOnline.com.au, we aim to provide fast, secure, and reliable delivery for every customer across Australia. Please read our Shipping Policy carefully to understand how we process, dispatch, and deliver your orders.

1. Shipping Methods and Delivery Options

1.1 Express Post as Our Standard Shipping Method

We prioritize speed and convenience by shipping most orders via AusPost Express Post. This method ensures quicker delivery times and allows customers to receive their packages in the fastest, most efficient way possible.

1.2 Standard Post for Certain Tasmania Regions

While Express Post is our primary shipping method, some areas in Tasmania require us to use Standard Post due to postal network limitations. This ensures your package is routed correctly and delivered reliably, even if Express service is unavailable in your location.

2. Dispatch Time and Order Processing

2.1 Same-Day Dispatch Before 1:00 PM

To provide fast delivery, we guarantee same-day dispatch for all orders placed before 1:00 PM (AEST). Orders meeting this cutoff will be processed, packed, and handed over to AusPost on the same business day.

2.2 Next-Day Dispatch After 1:00 PM

Orders placed after 1:00 PM will be shipped on the next business day. This schedule ensures that every order is prepared carefully while maintaining efficient turnaround times.

2.3 Weekend and Holiday Processing

Orders placed during weekends or public holidays will be processed on the next available business day, following the same shipping rules noted above.

3. Shipping Fees

3.1 Standard Shipping Rates

Our shipping fees are kept affordable to give customers the best value possible. Depending on your delivery location, shipping costs typically range between:

• $10.00 to $13.50

These rates apply to both Express Post and Standard Post, unless otherwise noted.

3.2 Free Express Shipping for Orders Over $250

To show our appreciation for high-value customers, we offer FREE Express Shipping on all orders with a total value over $250.
This discount is automatically applied at checkout — no code needed.

4. Delivery Timeframes

4.1 Express Post Delivery Estimates

Express Post usually provides the fastest delivery times available in the AusPost network. While exact timing depends on your region, most customers can expect delivery within:

• 1–3 business days for major cities and metro areas

• 2–5 business days for regional and remote locations

4.2 Standard Post Delivery Estimates

For areas required to use Standard Post (including certain zones in Tasmania), typical delivery estimates are:

• 3–7 business days, depending on distance and postal availability

Please note that delivery times may vary due to weather, public holidays, or AusPost network delays.

5. Tracking and Delivery Updates

5.1 Tracking Number Provided for Every Order

Once your order is shipped, you will receive a tracking number via email or SMS. This allows you to monitor your parcel’s progress at every stage.

5.2 Missed Deliveries

If you are not available to receive your package, AusPost may redirect it to your nearest post office for pickup. Instructions will be provided through your tracking updates.

6. Shipping Restrictions

6.1 Deliveries Within Australia Only

At this time, CheapCigarettesOnline.com.au ships exclusively within Australia. We do not offer international shipping due to tobacco restrictions and compliance regulations.

7. Delays, Lost Parcels, and Support

7.1 Handling Unexpected Delays

While we aim to provide fast delivery, occasional delays may occur due to circumstances beyond our control, including postal network issues, weather conditions, or seasonal demand.

7.2 Lost or Missing Parcels

If your package appears to be lost or significantly delayed, please contact our support team immediately. We will assist you in opening an investigation with AusPost and provide guidance throughout the process.

8. Contact Us

If you have any questions regarding this Shipping Policy or need help with an existing order, our customer support team is always ready to assist you.